Store Business Manager (Leadership Program)

L'Oréal (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Discover L'Oreal...the world leader in beauty products, a range of international brands, unique in the world of beauty, supported by cutting edge research. Asia is the fastest growing region. In Thailand, L'Oreal's activities began in 1992. Today, we distribute 22 cosmetic brands via 4 different distribution channels and employ more than 600 staff members. To continue our rapid expansion, we are looking for qualified individuals to join our dynamic team.

Detail posisi

At L’Oréal, we pride ourselves on developing young talents who are passionate and ambitious about making an impact in the beauty industry. As a Store Business Manager, you will oversee a diverse range of tasks and responsibilities, contributing to our mission of creating beauty that moves the world.

Kewajiban

As a Store Business Manager, no two days are the same. You will oversee a diverse range of tasks and responsibilities in four key areas:
• Achieve & maximize both individual and team target across all platforms
• Coach & lead sales associate team to achieve sales goals
• Conduct regular store meetings to discuss performance, product & promotion knowledge and merchandising to convey information to manage team
• Liaise between sales and management team
• Use MS Office & social media platforms and technology to connect with customers and encourage sales
• Analyze & review business performance as well as identify opportunities and improvement are with HQ quarterly
• Regularly meet with HQ team to proactively discuss, develop and plan sales targets and strategies
• Teach & encourage team in O+O and omnichannel selling
• Drive, motivate, coach & create a positive working atmosphere within team
• Manage & evaluate teams
• Recruit & develop talents
• Work with Retail Manager and Head Office to build a client-centric store culture
• Coordinate sales promotion activities
• Develop & Analyze CRM plan and provide the team with direction on delivering exceptional service to customers both online and offline
• Ensure sales teams offer a positive customer experience
• Enhance customer experiences of both CXE & NPS

Kualifikasi

Are you…
• Enthusiastic and empathic with strong leadership, interpersonal and communication skills
• Agile, comfortable to adapt and a fast learner
• Confident and determined to initiate and express ideas
• Passionate about beauty and cosmetics
• Digitally savvy with computer literacy, social media and data analysis skills
• Equipped with O+O sense
• Experienced in retail or in a department store industry preferred
• Communicate & written fluently both in Thai and English is a MUST
• Able to work on weekend
• 90% working at department store