Customer Service Officer (Onsite)

LESCHACO (Bang Rak)

Bangkok, Thailand

Leschaco (Thailand) Ltd. is a Global Freight Forwarding Company with a worldwide network, offering complete logistic solutions including trucking (general cargo and heavy lifts) air and sea freight, customs clearance (including consultancy services) and warehousing, for import and export shipments. Our company thrives on the commitment of every single employee. Relations with our staff are characterized by mutual recognition and respect. Highly committed and motivated employees who are well qualified for their work are the prerequisite for our customer-oriented business in a dynamic international environment. This is a key part of our corporate culture and a basic requirement for our sustained economic success – worldwide. We are pleased to announce that Leschaco Thailand has been certified as Top Employers in 2023. The recognition ouf our people practices is a sign of our commitment to building a great place to work.

Detail posisi

The Customer Service Officer (Onsite) is responsible for managing and providing excellent service to customers, handling on-site customer service, and cooperating with the Leschaco team for import/export shipments.

Kewajiban

• To manage and extend an excellent service to customer
• To access SAP system or client’s system
• To handle the customer service on site and cooperate with Leschaco team for import/export shipment
• To cooperate with operation/customs clearance import/export in solving daily operation problem and report status to customer
• To implement and execute work according to work procedure
Export shipment
• To book cargo space with carriers and check rate in invoice from carrier
• To prepare & consolidate documentation i.e. export shipment summary, shipment, Invoice, packing list etc. and distribute to carrier and Leschaco team
• To check and confirm B/L sent by carrier and coordinate with Leschaco team for pick up document
• To prepare and consolidate document (commercial invoice, OBL, DFT form, packing list etc.) and send to overseas consignee via courier
• To monitor shipment status and keep record to customer system
Import shipment
• To prepare and consolidate document (commercial invoice, OBL, DFT form, packing list etc.).
• To check accuracy of document before send to Leschaco team
• To check and provide shipment instruction to LS officer (FTA privilege, safety regulations, delivery time limited or any special inquiries)
• To submit LPI online (FDA, DLD)
• To monitoring shipment status and keep update to customer on site
• Any special assignment by superior

Kualifikasi

• 5 years experience in relate field
• Proven experience in similar field related to customs clearance, DIW and customer service
• Good command of English