Senior Associate, Product Operations XSpace-Customer Care

Lazada Group (Indonesia)

Lazada Group (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

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Fungsi pekerjaan: Layanan Pelanggan

Industri: Teknologi Informasi

Detail posisi

This role focuses on ensuring the smooth and efficient operation of Lazada's XSpace CRM tool, which empowers customer care agents to deliver a seamless experience for buyers and sellers. As an Operations Associate, you will work closely with various stakeholders to optimize XSpace functionality, manage user feedback, and drive product improvements.

Kewajiban

Key responsibilities include:
• Product management: Analyzing user feedback, identifying areas for improvement, and collaborating with Product Design team to enhance XSpace features.
• Operational excellence: Planning daily activities, providing support to in-house operations team and agents, and managing the product backlog.
• Campaign & launch support: Preparing for and executing major campaigns and promotions, and assisting with XSpace product launches.
• Strategic initiatives: Leading projects to improve customer care processes, analyzing data, and recommending solutions to address challenges.

Kualifikasi

To Succeed, You Need:
• A strong understanding of CRM systems and technical skills to navigate the platform.
• Data analytics expertise, including SQL proficiency.
• Project management skills with a proven track record of leading initiatives and influencing stakeholders.
• A passion for problem-solving, a keen eye for detail, and a drive to deliver an exceptional customer experience.
• The ability to adapt to change and work independently under pressure.
• This is an opportunity to make a significant impact on Lazada's customer care strategy by leveraging technology and data to optimize operational efficiency and drive customer satisfaction.

Keuntungan

Huneety A.I Salary Estimate

5,000,000 - 12,000,000 IDR per month