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Sr. Supervisor First Mile-( THEPARAK )

Lazada (Thailand)
Lazada (Thailand) (Samut Prakan, Samut Prakan, Thailand)
Samut Prakan, Thailand 🇹🇭
Lazada (Thailand)
Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

Detail posisi

Sr. Supervisor first mile role considered as a critical role which has to demonstrate strong leadership to manage and supervise overall pick up operation and consistently driving team performance to achieve core KPI on a daily basis. Additionally, this role would be a critical role which coordinate with other stakeholder including sellers, warehouses and subcon management team.

Kewajiban

Key Responsibilities:
• Oversee daily first-mile logistics operations, including dispatching and monitoring pick up operation.
• Ensure timely pickup and processing of orders from sellers or warehouses.
• Manage dispatch schedules to ensure timely delivery to the next stage of the logistic supply chain.
• Lead, train, and manage a team of first-mile logistics staff, including drivers, and dispatcher.
• Monitor team performance and provide feedback and training to improve pickup efficiency.
• Identify and implement improvements in first-mile processes to enhance efficiency and reduce costs.
• Collaborate with the logistics planning team to optimize routes and reduce transit times.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Coordinate with sellers, warehouse teams, and other logistics teams to ensure smooth operations.
• Communicate effectively with stakeholders to provide updates on order status and resolve any issues.
• Ensure all operations comply with Lazada’s quality standards and safety protocols.
• Prepare and submit daily, weekly, and monthly reports on first-mile operations, including volume, performance, and any operational issues.

Kualifikasi

Requirements/Qualifications(must have):
• Bachelor’s degree in logistics, supply chain management, or a related field.
• Experience in logistics, warehouse management, or a related field, with at least 2-3 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Requirements/Qualifications(good To Have):
• Willingness to work flexible hours, including weekends and holidays if required.
• Able to working as a shift [9:00-18:00, 15:00-24:00].
• Knowledge of local geography and logistics networks is a plus.