Driver Operations Quality Assurance

Detail posisi

Kewajiban

• Operations Associate responsibilities include completing various administrative tasks, enforcing the organization’s policies and standards, and assisting with recruitment activities.
• Responsible for defining the performance standards and indicators that will be used to measure and evaluate the performance of a driver. These standards should be SMART: specific, measurable, achievable, relevant and time-bound.
• Ultimately, you will work with various departments across the organization to ensure all administrative and operational tasks are completed as needed.
• Be able to read through the dashboard and be able to do basic mathematics.
• Providing insights and recommendations to business stakeholders along with an action plan to drive business value.
• Design and implement performance management programs that align with the company's strategic goals.
• Identify skill gaps and recommend appropriate training programs to both drivers and own staffs.
• Conduct drivers performance evaluations and provide actionable feedback.
• Setup call agent SOP and in charge of call agent quality.
• Achieve total alignment with local teams when executing new initiatives.
• Implement tools (e.g., Power BI or web-analysis dashboards) that help data consumers to extract, analyze, and visualize data faster and better through data pipelines.
• Exceed individual and team targets & KPI's.

Kualifikasi

• At least 3 years experience in Supply Chain or Fleet management service or any related field.
• Good command in English (Reading, Speaking, Writing & Listening).
• Experience and familiarity with Spreadsheet, Microsoft Excel, and PowerPoint.
• Good team player and responsible.
• A start-up mindset, willing to work hard, and do whatever it takes to get things done sometimes under pressure, but usually in a dynamic environment!
• Willing to learn about new concepts and methodologies.