Air Export Customer Service Officer

KWE - Kintetsu World Express (Thailand) Co. Ltd.

KWE - Kintetsu World Express (Thailand) Co. Ltd. (MRT Lat Phrao, Ratchadaphisek)

Bangkok, Thailand

Kintetsu World Express celebrated its 50th anniversary in 2020. With the globalization of economy and industry, we have established the KWE brand as an international comprehensive logistics provider offering air freight, sea freight, customs brokerage, cross border trucking, domestic transportation and warehousing & distribution services worldwide. Currently we have a global network covering 46 countries, in more than 300 cities and 830 sites around the world with approximately 17,000 employees to serve our customers around the world. Our goal is to be a global company originating in Japan ~ Global Top 10 Solution Partner ~ A Global Brand Born in Japan.

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Fungsi pekerjaan: Layanan Pelanggan

Industri: Pengiriman barang dan Transportasi Logistik dan Pergudangan

Detail posisi

The Air Export Customer Service Officer is responsible for managing customer interactions related to air export shipments, ensuring accurate documentation, and coordinating with various teams to facilitate smooth operations.

Kewajiban

• Contact customer to get cargo information and inform booking confirmation to customer.
• Create job in Daily planning and create HAWB in UFS.
• Cooperate with transportation, shipping & paperless, consolidation, warehouse and packing team per shipping instruction and send DRAFT HAWB to get approval from customer.
• Send Pre-alert to destination office and attach shipping document.
• Avoid and reduce any extra cost by human error.
• Filling export docs based J-SOX and ISO audit.
• Provide, monitor report, shipment daily/monthly report as per customer's requirement.
• Check the on-board report from consolidation team and inform all irregularities notice to shipper and overseas team at destination countries such as flight delay, off-loading, partial flight schedules, etc.
• Inform booking and consolidation team to investigate all damage cargo cases with the airlines and keep updating customer to have the same information.
• Provide requisition payment when get billing from suppliers company before closing accounting period.
• Check HAWB with invoice and packing list about shipper name, consignee name, trade terms and destination airport. Also, we must check all charges on HAWB to match with the quotation.
• Others the assignment by line manager.

Kualifikasi

• วุฒิปริญญาตรี สาขา ธุรกิจระหว่างประเทศ หรืออื่น ๆที่เกี่ยวข้อง
• มีประสบการณ์ในด้านงานส่งออก 2 ปี ขึ้นไป
• สามารถทำงานล่วงเวลาได้
• สามารถใช้ Microsoft Office ได้ดี
• สามารถสื่อสารภาษาอังกฤษได้ดี
• ทำงานใต้ภาวะกดดันได้
• พร้อมเริ่มงานได้ทันทีจะพิจารณาเป็นพิเศษ