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Detail posisi

As a Sea Logistics Customer Care Supervisor, Key Account at Kuehne+Nagel Thailand, you will oversee the customer care team, ensuring exceptional service for key accounts. Your role involves managing customer relationships, coordinating logistics operations, and optimizing processes to meet client needs efficiently.

Kewajiban

You will be responsible for leading your team in supporting customer care locations (CCL) by providing deep customer insights + a steady flow of qualified prospects into the sales pipeline.
• To perform market research identifying trends in commodity + trading patterns as well as market mapping/ analysis to identify prospects in target verticals.
• To fill the sales pipeline with high quality, new prospects + track sales pipeline velocity + conversion.
• To analyze customer complaints + facilitate root cause analysis for recurring issues + ensure corrective/ preventive actions are taken in collaboration with the relevant teams.
• To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
• To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
• To extract customer retention data, delivering insights about potential + active customers as well as identifying retention drivers + providing recommendation for improvements in key performance indicators, standard operating procedures, service level agreements + working instructions.
• To analyze key performance metrics about customer satisfaction/experience + translate findings into tangible action plans for improvement.

Kualifikasi

• At least 4 years of experience in people management
• Strong experience in Sea Logistics Customer Care focusing on Key Accounts
• Great communication skills
• Able to work well under pressure and tight deadlines
• English language is mandatory

Keuntungan