Project Logistics Customer Excellence Specialist

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Join Us as a Project Logistics Customer Excellence Specialist! Coordinate complex shipments, ensure data accuracy, produce documentation, manage local services, handle administration, resolve complaints, and report incidents. Be part of a dynamic team that values excellence and innovation. Apply now and elevate your career!

Kewajiban

Your Responsibilities
• To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
• To prepare spot quotations, data for tender documents + actively participate in commercial support.
• To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
• To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
• To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
• To report incidents + hazards as per the relevant working instructions.

Kualifikasi

Your Skills And Experiences
• Candidate must have at least 3 years of overall experience in freight forwarding industry.
• Have deep knowledge and experience in handling flat rack, open container, break bulk shipment, RORO (Roll-On/Roll-Off), and out-of-gauge cargo.
• A strong desire to learn and adapt to new challenges and processes.
• Experience with O&G (Oil & Gas) container base is preferable.
• Ability to manage various types of shipments efficiently.