Contract Logistics Customer Service Supervisor

Kuehne+Nagel Limited (Rayong, Rayong, Thailand)

Rayong, Thailand

With over 74,000 employees at some 1,400 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

Detail posisi

As a Contract Logistics Customer Service Supervisor at Kuehne+Nagel in Rayong, you will lead a dynamic team focused on delivering exceptional service to our clients. Your role involves managing client relationships, optimizing logistics processes, and ensuring operational excellence.

Kewajiban

Your primary objective will be to deliver an outstanding level of service through your team of Customer Service Specialists by providing leadership + direction ensuring that all supply chain processes are seamless for our customers. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
• To ensure teams respond to customer requests on time, identifying + solving issues, complaints or disputes in a professional manner.
• To ensure teams manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To ensure teams communicate with customers regarding order status or when issues arise.
• To ensure teams prepare + sort documents such as cycle count reports, invoices then identify + interpret data for system entry.
• To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring + following up any discrepancies in original tax invoices; escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

Kualifikasi

• At least 3-5 years of experience as Customer Service Supervisor in warehouse environment.
• Able to work well under pressure and manage stakeholder's expectations.
• Strong team management, able to delegate task efficiently.
• Good with SAP is mandatory.