AVP - Motor Claim (ผู้ช่วยผู้อำนวยการฝ่ายสินไหมรถยนต์)

Krungthai Panich Insurance PLC (Bangkok)

Bangkok

Bangkok, Thailand

Krungthai Panich Insurance, a Thai general insurance company, has over 70 years of insurance experience. The company is committed to developing creative and diverse insurance products to cover customer needs, and to apply technology to the work process in order to achieve the goal of delivering the best service to customers.

Detail posisi

The AVP - Motor Claim position is responsible for overseeing the motor claims process, ensuring operational efficiency, compliance with regulations, and providing excellent customer service while leading a large team.

Kewajiban

• Ensure the smooth and efficient operation of the motor claims process while protecting the company's financial interests and providing excellent customer service.
• Develop and implement strategies to improve claim handling efficiency, reduce claim costs, and enhance customer satisfaction.
• Ensure accurate and consistent interpretation of motor insurance policies to facilitate fair and timely claim settlements.
• Require extensive technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving.
• Stay abreast of industry regulations and ensuring compliance with OIC, local and national laws governing motor claims.
• Provide leadership and mentoring to a large team of the insurance motor claims department to meet operation, financial and service requirements.
• Lead and manage a team of claims surveyors, assessors, adjusters, investigators, and support staff. This team can be composed of company staff and outsourced staff.
• Manage the claim team by providing support and leadership to enable the team to deliver the best possible and appropriate service to customer.
• Manage and guide the performance and professional development of all Claims Managers and Supervisors, including performance evaluations.
• Conduct performance reviews and providing feedback to team members.
• Select appropriate third-party or contracted companies, garage or dealer to handle various aspects of the motor claims process.
• Manage, control, supervise and evaluate the operations of third-party or contracted companies and garage or dealer to ensure they consistently provide services that meet or exceed our specified quality standards.
• Coordinate the development and implementation of all department training initiatives, including the Claims Intern Program and staff continuing education through various internal and external resources.
• Develop, implement, and maintain best practices and appropriate file review and audit procedures to ensure quality standards, processes and results.
• Provide appropriate guidance and authority to Department personnel involved in handling claim files.
• Review and approve large loss reports.
• Assist the Senior Officer in the development of departmental strategies to improve business results.
• Occasional responsibility for handling claims that are very complex and/or involve sensitive or confidential information.
• Facilitate the improvement of all systems applications utilized in the Department, for successful and efficient claims handling and management processes.
• Utilize existing technology resources and reports to efficiently measure and monitor financial and performance trends. This includes the continued development and enhancement of appropriate management reports and metrics.
• Conduct deep-dive analysis or any ad-hoc project as assigned.

Kualifikasi

• Have full working rights for Thailand only.
• Bachelor's degree in any related field.
• Over 5 years of experience in motor claim management with a good understanding of overall motor claims operations.
• Strong leadership, people management and communication skills.