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Kept help center officer

Krungsri
Krungsri (Bangkok Metropolitan Region)
Bangkok, Thailand 🇹🇭
Krungsri
Bank of Ayudhya Public Company Limited [symbol in SET: BAY ] was established on January 27, 1945, and its ordinary shares were listed on the Stock Exchange of Thailand in 1977. The Bank is currently the fifth largest bank in Thailand in terms of loans and deposits. Krungsri provides a full range of banking services to both commercial and individual customers.

Detail posisi

ลักษณะงานของ Kept Help Center เป็นการให้บริการข้อมูลลูกค้าทางโทรศัพท์ (Inbound) และตอบแชททาง Social media เกี่ยวกับผลิตภัณฑ์ และ Application Kept เท่านั้น รวมทั้งการช่วยเหลือลูกค้าเรื่อง Technical การใช้งานเกี่ยวระบบเองทั้งหมด

Kewajiban

• Handle customer’s inquiries & complaints via Kelp help center channels e.g. Telephone, Live chat, Social Media, Email, Voice call back contact channels by acknowledging, checking incoming inquiries & complaints to ensure the precise answers and resolutions to the customers.
• Record details of inquiries, service request, transaction issues, complaints, compliments, suggestions and actions taken through system appropriately and efficiently.
• Coordinate with responsible functions for solving problem, transaction issues and complaints received to ensure the most satisfaction within targeted turnaround time.
• Involve in training or communication about product knowledge information related, process and marketing product program to ensure the most updated, accurate information to perform best customer services.
• Involve in any other assignments as representative on system enhancement, projects, related to Kept help center.

Kualifikasi

• Bachelor's Degree in any fields
• At least 2-5 year of experience in Call Center, Customer Service, or related fields
• Able to work on shift schedule
• Knowledge of Financial and Banking Business (preferable)
• Computer literate in Microsoft Office - Word & Excel
• Customer service oriented with positive attitude
• Shift Work