Commercial Manager / Key Account Manager
Detail posisi
Kewajiban
Key Responsibilities:
• To manage and to develop a portfolio of customers respecting the company’s strategy, by creating and maintaining customer intimacy to understand the clients’ needs and provide suitable logistics solution in a timely manner, increasing the satisfaction level of our customers and meeting growth projections and defined KPIS.
Customer Management
• Make sure you are familiar with all the details of the current operation (volumes, qualities, new trends, etc. …)
• Help to find solutions for situations where performance is below standard, or find justified explanations why solutions are not available
• Identify and address any aspect of the business that result in a commercial impact => create a supporting file with regards to each aspect
• Follow up and report on improvement initiatives
• Make sure that the client is included in the different projects: communicate and clearly define responsibilities and accountability per project
• Negotiate and renegotiate contracts « ad hoc » + annual
• Ensure that the contract file is always up to date: principal contract, addendums, letters of intent, written notifications
• Play an important role in an opportunistic manner for every contact with the client, such as:
• A supporting role in operational meetings (monthly)
• A main role, with the operations manager, in the client meetings (quarterly)
• An organizational role in board meeting (annual)
• Work actively on the “customer intimacy. This may imply informal activities outside hours, so as to create a relationship of trust and professional friendship.
Commercial:
• Ensure and analyze the profitable of the project
• Analyze the financial reporting and submit the supporting Management Letter highlighting the key aspects
• Continually follow-up on the development of the file through quantitively analysis, statistical reviews, benchmarking etc., to anticipate important changes
• In collaboration with BSO & BSG work on finding opportunities for continuous improvement (e.g.: improve productivity, automation, cost-saving alternatives, etc.…)
• Control the tariffs:
Kualifikasi
• Proven experience in commercial management or key account management
• Strong analytical skills and financial acumen
• Excellent negotiation and communication skills
• Ability to build and maintain strong relationships with clients
• Experience in logistics or related industries is a plus
• Proficiency in relevant software and tools
• Strong organizational and project management skills