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Inside Sales Representative After Sales

Jungheinrich Lift Truck Ltd.
Jungheinrich Lift Truck Ltd. (Bang Phli)
Samut Prakan, Thailand 🇹🇭
Jungheinrich Lift Truck Ltd.
UNGHEINRICH THAILAND first entered the Thai market in 1983, served via distributors. In 2005, Jungheinrich established a direct subsidiary company. JUNGHEINRICH is one of the world’s three leading companies in the material handling equipment, warehousing, and material flow engineering sectors. Headquartered in Hamburg, the Group is represented by its own direct sales companies in 40 countries and by partner companies in around 80 more countries around the world and has an international workforce of over 18,000 employees. Our company is an Intra-logistics solution provider, which offers its customers a comprehensive range of forklift trucks, logistics systems, services, and consulting. Regardless of whether you are a small business owner or a large-scale manufacturer,

Detail posisi

The Inside Sales Representative After Sales is responsible for generating opportunities, managing customer demands, and providing solutions to enhance customer satisfaction and drive sales.

Kewajiban

• Generate opportunities through data analytics and pipeline management
• Monitor & process the demand of all customers and/or remotely qualify current demand towards leads: Distinguish between Basic Product-Sales incl. Jungheinrich spare part and Service
• Take over defined customers and manage their demands
• Proactively contact customers or prospects and create opportunities with customer
• Consults with Field Service to create and provide the best solution
• Engage with the customer via chat function (second level support if Jungheinrich parts -online is implemented)
• Specifiy the needed solutions based on customer interviews
• Receive claims, solve disputes and hand over relevant information to relevant functions

• Generate quotations related to engineers’ price information and leads
• Submit the quotation to customers
• Follow up existing quotations with customer to get orders
• Update quotation’s status on daily basis to maintain an accurate overview about the backlog turnover potential
• Providing solutions to customers when needed
• Capture and/or hand over the correct order specification after closing the deal: price, deviations to offer, additional agreements, etc. to the execution team.
• Summarize and clearly communicate details to the customer about the offers when needed
• In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the After Sales Manager Service operation and Administration.

Kualifikasi

• Bachelor’s degree or above, major in mechanical or related field
• Knowledge of trucks or relevant industry along with gained outside sales experience
• At least 2 years professional machinery sales experience (intralogistics, service solution related experience preferred)
• Good communication in Thai and English
• Computer literate with Word, Excel, Outlook, PowerPoint and SAP
• Experienced in the industrial customer service sector

• Open and positive ‘can-do’ mindset
• Customer orientation: Desire to assist customer in all manners
• Excellent communication and conflict resolution skills
• Ability to work under pressure
• Attention to details
• Willingness on furthering training
• Self-motivated, confident in your ability, reliable and flexible
• Technical understanding
• Works in co-operation with the team to achieve team targets
• Optimistic with can-do attitude
• Entrepreneurial and target-oriented

Keuntungan

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Huneety A.I Salary Estimate
20,000 - 45,000 THB per month