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Contract Support Executive

Jungheinrich Lift Truck Ltd.
Jungheinrich Lift Truck Ltd. (Bang Phli)
Samut Prakan, Thailand 🇹🇭
Jungheinrich Lift Truck Ltd.
UNGHEINRICH THAILAND first entered the Thai market in 1983, served via distributors. In 2005, Jungheinrich established a direct subsidiary company. JUNGHEINRICH is one of the world’s three leading companies in the material handling equipment, warehousing, and material flow engineering sectors. Headquartered in Hamburg, the Group is represented by its own direct sales companies in 40 countries and by partner companies in around 80 more countries around the world and has an international workforce of over 18,000 employees. Our company is an Intra-logistics solution provider, which offers its customers a comprehensive range of forklift trucks, logistics systems, services, and consulting. Regardless of whether you are a small business owner or a large-scale manufacturer,

Detail posisi

The Contract Support Executive is responsible for managing service contracts, ensuring effective business operations, and maintaining strong relationships with customers and internal teams.

Kewajiban

• Force damage (incl. off hire inspections!) Calculation/check of operating hours annually
• Check truck conditions against technical contract components.
• Coordination of service contract adjustments (e.g. price, wheel quota condition) in alignment with customer and After Sales Account Executives.
• Contributing in strategic discussions with the customer e.g. contract negotiations
• Calculation/check of operating hours monthly, quarterly and annually - on-site implementation
• Relationship Management, especially in cross-regional support
• Point of contact for the Account Executive (Sales) on service contract matters and SLA - Complementing the Service Manager: especially with Service Contracts, aligning on requirements for engineer teams.
• Operative regional support for key accounts.
• Enhance and support on digital products (e.g. Fleet management, Customer Service Tools, etc.)
• Conduct planned review meetings and ad-hoc meetings with regional customers (i.e. performance KPIs)
• Ensure TnC of frame contracts support effective business operations
• Innovative, analytical thinking applied while teaming up with field service / account executive to provide well suited service solutions
• Discuss current contract situation controversially targeting the best interest for the company (JH)
• Pro-actively provide recommendations on identified mis-alignments, over usages, etc. to Field Service and/or Account Executive After Sales
• In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Field Service Manager.

Kualifikasi

• Bachelor’s degree or above, major in mechanical or related field
• Knowledge of trucks or relevant industry along with gained outside sales/service experiences
• Minimum 3 years professional service contract experience
• Good communication in Thai and English
• Computer literate with Word, Excel, Outlook, PowerPoint and SAP
• Experienced in the industrial customer service sector
• Open and positive ‘can-do’ mindset
• Excellent communication and conflict resolution skills
• Ability to work under pressure
• Supportive to all related functions and ability to identify challenges and communicate such in constructive manner
• Problem-solving ability, Innovative and analytical thinking
• Self-motivated, confident in your ability,
• Reliable and flexible
• Good technical understanding
• Ability to communicate clearly in a mu

Keuntungan

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Huneety A.I Salary Estimate
20,000 - 35,000 THB per month