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Detail posisi

The Engineer position requires a qualified individual with a Bachelor's degree in electrical, systems, or mechanical engineering, along with relevant experience and skills in customer service and technical support.

Kewajiban

• Coordinate and communicate with customers, meet with them to propose services.
• Onsite and remote customer service.
• Prepare documentation to report equipment damage for customers to understand the extent of the damage and assist in decision-making regarding equipment repair.
• Prepare a service quotation and follow up until the completion of the job.
• Work with the sales team to meet with customers, offer new products, and gather technical requirements to prepare products for the customer.
• Create progress reports and summarize results for each month.
• Assist the customer with technical data via phone calls and meetings, including managing training sessions.
• Manage spare parts to be sufficient for usage.
• Manage the procurement and sales of spare parts to meet demand.
• Allocate time in order to provide services and meet customers appropriately.
• Other tasks as assigned

Kualifikasi

• At least Bachelor's degree (Major in electrical engineering, systems engineering, or mechanical engineering).
• Basic knowledge of electrical or systems is required.
• *Mechanical knowledge is learned on the job.
• Mounting technology related: production engineering, quality assurance, maintenance engineers, system engineers.
• Other industries: Utilize robots and other equipment and R/D.
• Able to communicate in good command English language (listening, speaking, reading, writing)
• Able to speak Japanese language. (Japanese N4 or above)
• At least 5 years' experience or above.
• Good computer skills (MS Office), Able to use Outlook.
• Ability to work under pressure conditions.
• Great communication.
• Able to travel abroad.
• Have car driver’s license and own a car.

Keuntungan