Customer Care Operations (1 year contract)

John Bean Technologies - JBT (Thailand) (Khlong Toei)

Bangkok, Thailand

John Bean Technologies Corporation (JBT) is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries. We design, manufacture, test and service technologically sophisticated systems and products for our customers.

Detail posisi

The Customer Care Operations Specialist is responsible for ensuring exceptional customer service and support. This role involves managing customer inquiries, resolving issues, and coordinating with various departments to provide a seamless customer experience. The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to handle multiple tasks efficiently.

Kewajiban

• Internal Customer Support: Provide prompt and professional responses to customer inquiries via phone, email, and other communication channels. Resolve customer issues effectively and efficiently. (Quotations/Order confirmation)
• Order Processing: Manage and process Internal orders accurately. Coordinate with the sales, logistics, and finance teams to ensure timely delivery and invoicing. (Purchase order to suppliers)
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback. Ensure all customer information is updated in the ERP system. (update backlog data)
• Collaboration: Work closely with other departments, including sales, logistics, and technical support, to address customer needs and improve service delivery.
• Reporting: Prepare and analyze customer service metrics and reports. Identify trends and areas for improvement to enhance the customer experience.
• Training: Assist in training new customer care team members. Share best practices and provide ongoing support to colleagues.
• Continuous Improvement: Identify opportunities to improve customer service processes and systems. Implement changes to enhance efficiency and customer satisfaction.

Kualifikasi

• Education: Bachelor’s degree in Business Administration, Communications, or a related field.
• Experience: Minimum of 2-4 years of experience in customer service or customer care operations.
• Language: English is a must
• Skills:
• Excellent verbal and written in English communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in customer service software and CRM systems. (preferably JDE and Pronto)
• Ability to multitask and manage time effectively.
• Customer-centric mindset with a focus on delivering exceptional service.