Business Technology Analyst
Detail posisi
Our client operates data centers in APAC, EMEA, and the US, utilizing a Data Centre Infrastructure Management (DCIM) tool that is crucial for daily operations and long-term planning. The ideal candidate will partner with stakeholders to report on KPIs, enhance data quality, develop analytics, and communicate effectively.
Kewajiban
• Create / update / delete records in the tool
• Create and maintain model information in the catalogue
• Create / update location information including sites, floorplans, rooms etc.
• General tool admin tasks including granting access to new users
• Provide direction and guidance for users and support with issues
• Coordinate with vendor to implement updates and fix issues with the tool
• Generating reports as required with the ability to create executive level reports
• Develop and maintain strong client relationships
• Participate & contribute to strategic planning efforts
Kualifikasi
• Excellent business English
• Collaborating with client and team members
• Proficient with computer skills and ability to learn new systems.
• Flexible hours due to global support
• Ability to reprioritize tasks based on client needs and priorities
• Knowledge IT equipment
• Time Flexibility due to international business hours
• Knowledge of ServiceNow (Nice to have)
• Knowledge of DCIM (Nice to have)