Sales Support Officer (Phuket Branch)

Jagota Brothers Trading Ltd. (Thalang)

Phuket, Thailand

Jagota Brother Trading Co., Ltd is the leading food supplier of more than 700 kinds e.g. frozen food, seafood, Japanese food, bakery and fruits. Our main customers are hotels, Thai restaurants, Italian restaurants, Japanese restaurants, food factories, supermarket, schools and fresh market. Due to our rapid expansion, we are looking for high caliber and responsible candidates to join our team for the following positions. บริษัทฯ ดำเนินธุรกิจการขายสินค้าบริโภคต่างๆ เช่น อาหารแช่แข็ง, อาหารทะเล, อาหารญี่ปุ่น, เบเกอร์รี่, ผลไม้ ฯลฯ โดยมีสินค้า 700 ชนิด ซึ่งมีกลุ่มลูกค้าหลากหลายเช่น โรงแรม ร้านอาหารไทย ร้านอาหารอิตาเลี่ยน ร้านอาหารญี่ปุ่น โรงงานอาหาร ซุปเปอร์มาร์เก็ต โรงเรียน ตลาดสด ฯลฯ ต้องการบุคลากรที่มีความรู้ ความสามารถ ความรับผิดชอบ มาร่วมทำงานและพัฒนางานในตำแหน่งต่อไปนี้

Detail posisi

The Sales Support Officer at the Phuket Branch is responsible for providing exceptional customer service, assisting with order placements, and supporting the sales team to achieve targets.

Kewajiban

• Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels, including phone, email, and chat
• Assist customers in placing orders, providing accurate information about product availability, pricing, and delivery options.
• Collaborate closely with the sales team to support their efforts in meeting and exceeding sales targets.
• Handle customer complaints, concerns, and requests for product information, ensuring timely resolution and customer satisfaction.
• Maintain a comprehensive understanding of our products, services, pricing, and promotions to effectively address customer queries and maximize sales opportunities.
• Process customer orders accurately and efficiently, ensuring all necessary documentation is completed and entered into the system.
• Act as a liaison between customers and internal departments, including logistics, inventory management, and billing, to ensure smooth order fulfillment and timely delivery.
• Provide product recommendations, cross-selling, and upselling opportunities to customers to increase sales revenue.
• Stay updated on industry trends, market conditions, and competitor activities to effectively address customer needs and identify potential business opportunities.
• Continuously strive to improve customer service processes and identify areas for efficiency and effectiveness enhancements.

Kualifikasi

• Bachelor's degree in any field
• Minimum 2 years experience
• English speaking skills
• Proven experience in a customer service or sales support role, preferably within a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
• Strong problem-solving and decision-making abilities, with a focus on providing effective solutions to customer issues.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Detail-oriented mindset with excellent organizational skills, ensuring accuracy in order processing and documentation.
• Ability to multitask and prioritize tasks effectively, managing time and resources efficiently.
• Customer-focused attitude with a commitment to delivering exceptional service and building positive relationships.
• Positive and enthusiastic team player with the ability to work collaboratively in a diverse work environment.