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Account Manager

Iron Mountain (Thailand)
Iron Mountain (Thailand) (Samut Prakan, Thailand)
Samut Prakan, Thailand 🇹🇭
Iron Mountain (Thailand)
IRON MOUNTAIN (THAILAND) LTD. is proud to be one of the pioneers in the global information management business. More than 30 years ago our parent company, Brambles, developed the business in Australia. In 1991 business expanded to North America and by the end of the decade Brambles was operating in Europe and Asia. Expansion into South America was soon to follow. In 1999 Brambles brought all of its information management businesses together under the Recall name. Once a collection of independently run companies, today we’re an integrated information management company based in Atlanta, Georgia, operating in 23 countries across five continents. The pioneering spirit of our parent company serves us well today. Recall has pioneered a whole new way of managing information for companies around the globe. We bring together the best in people, technology, industry experience and a real passion for quality.

Detail posisi

Responsible for both the pro-active and re-active account and contract management, and problem resolution for regional Iron Mountain- Digital direct customers (excluding IPM) that results in the protection of the number of active customers, their collective revenue and a measurable increase in their Total Customer Satisfaction (TCS).

Kewajiban

• Hit 100% of revenue renewal goals for defined regional/ segment assignment.
• Document, coordinate, and escalate (as needed) for the successful resolution of customer problems (non-technical support related).
• Assist with the coordination of on-boarding for new customers and account migrations, with appropriate technical resources.
• Build and leverage customer relationships to help facilitate the passing of cross selling/up-selling opportunities to the appropriate regional sales executive to close and maximize revenue.
• Document and update account, contact and opportunity information in customer relationship management tools.
• Identify and coordinate the delivery of customer-facing projects that will enhance the customer’s experience and or drive additional revenue opportunities for Iron Mountain Digital (LV4 migration, BRAD conversion, etc).
• Represent the customer’s needs as an internal customer advocate on internal projects.
• Manage customer expectations with other Iron Mountain Digital team members (sales, support, finance, client services) to achieve Total Customer Satisfaction (TCS).
• Proactively and consistently engage customer contacts through surveys and defined customer touch points that influences, measures and documents Total Customer Satisfaction (TCS).
• Keep abreast of product functionality and backup, recovery, off site management and archive industry and key competitors.
• Attend and participate in site and sales training.

Kualifikasi

• High energy and positive attitude.
• Good follow through and attention to detail.
• Good communication skills, verbal and written.
• Desire to learn and grow.
• Minimum of 4-5 years experience working with customers face to face or over the phone in a customer service, account management or support position.
• Education/Experience: Four year college degree, or equivalent experience.
• Experience in sales and account management.
• Experience in selling IT products (solutions, software, data centers) or logistics related services.
• Residing near Samut Prakan, Thailand.