Checkout Manager - IKEA Bang Yai

IKEA (Bang Yai district, Nonthaburi, Thailand)

Nonthaburi, Thailand

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers.

Detail posisi

The Checkout Manager at IKEA Bang Yai is responsible for managing and supervising a team of cashiers to ensure a smooth and efficient payment process for customers, while also contributing to a customer-focused culture and operational excellence.

Kewajiban

• Contribute to the creation and operational implementation of the local customer relations' action plan.
• Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
• Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
• Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment according to the IKEA Safety and Security requirements.
• Analyse customer related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
• Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
• Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
• Maintain relations with external and internal partners, e.g. cash in Transit Company.
• Support proactively with customer insights for business and functional improvements.
• Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements.
• Ensure “First Time Right” mind set is secured with internal stakeholders.

Kualifikasi

• Understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
• Experienced in creating and implementing short-term plans and following up goals.
• Proven customer-focused mind-set.
• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
• Self-confident and assertive with the ability to influence through the use of customer insights.
• Ability to set clear expectations and directions.