F&B Sales Manager at InterContinental Chiang Mai The Mae Ping
Detail posisi
Kewajiban
• Develop and implement effective sales strategies to achieve revenue goals for Hong's Chinese Restaurant, Hong's Sky Bar, and Kad Lanna (All Day Dining).
• Analyze market trends and competitor activity to identify opportunities for growth.
• Collaborate with the marketing team to create promotional campaigns and events to attract new and repeat guests.
• Foster strong relationships with existing clients and build new relationships with potential clients.
• Ensure a high level of customer satisfaction by overseeing service standards and addressing any issues promptly.
• Conduct regular guest feedback surveys and implement improvements based on the results.
• Promote the unique features of Hong's Chinese Restaurant, known for its authentic Cantonese cuisine, Hong's Sky Bar with its breathtaking views, and Kad Lanna's versatile all-day dining options.
• Coordinate with the culinary team to ensure menu offerings are appealing and align with market demand.
• Oversee the planning and execution of special events, private functions, and themed nights to enhance venue visibility and guest engagement.
• Lead and motivate the food and beverage sales team to achieve targets and provide exceptional service.
• Conduct regular training sessions to improve team skills and product knowledge.
• Monitor performance metrics and provide constructive feedback to team members.
• Prepare and manage budgets for the food and beverage department, ensuring cost control and profitability.
• Track and report on sales performance, market trends, and guest feedback to senior management.
• Develop and maintain detailed reports on sales activities and business development.
Kualifikasi
• Sales experience in the food and beverage industry.
• Strong communication and interpersonal skills.
• Proven track record of achieving sales targets.
• Leadership experience in managing a sales team.
• Ability to analyze market trends and implement effective sales strategies.
• Excellent customer service and guest relations skills.
• Budget management and reporting experience.
• Knowledge of food and beverage operations.
• Bachelor's degree in Business Administration, Marketing, or related field.
• Previous experience in a similar role is preferred.