Front Office Receptionist - Six Senses Uluwatu Bali
IHG Hotels & Resorts (Indonesia)
Indonesia | Bali
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Lowongan Pekerjaan di IHG Hotels & Resorts (Indonesia)
IHG Hotels & Resorts (Indonesia)
Indonesia | Bali
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Indonesia | Jawa Barat
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IHG Hotels & Resorts (Indonesia)
Indonesia | DKI Jakarta
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IHG Hotels & Resorts (Indonesia)
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IHG Hotels & Resorts (Indonesia)
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IHG Hotels & Resorts (Indonesia)
Indonesia | Bali
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IHG Hotels & Resorts (Indonesia)
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IHG Hotels & Resorts (Indonesia)
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As Front Office Receptionist (Mandarin Speaking), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
As Front Office Receptionist (Mandarin Speaking), I will assume full responsibility for the efficient operation in the following:
• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Knowledge of room rates and suggesting upselling when necessary.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check out, and bid guest farewell.
• Maintain a balanced bank assigned by the hotel. Make changes, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Conduct procedures involved in the provision of guest in-room amenities.
• Ensure all equipment in the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.
To execute the position of Front Office Receptionist (Mandarin Speaking), I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and includes the following:
• High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.
• Fluent in English; Active Mandarin speaker.
• Has basic knowledge of the Mandarin language or a degree in a related field.
About IHG® IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline. Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotels Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites Exclusive Partners: Iberostar Beachfront Resorts InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally. Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores. For our latest news, visit our Newsroom and follow us on LinkedIn, Facebook and Twitter.