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Detail posisi

The Customer Service Sales Manager will oversee the customer service team, ensuring exceptional service delivery while driving sales performance. This role involves developing strategies to enhance customer satisfaction and increase revenue, as well as training and mentoring team members. The position reports directly to the Director of Sales and Customer Experience.

Kewajiban

• Achieve CS Order Release and Profit targets for assigned countries to support business growth.
• Develop and execute sales strategies to meet revenue goals and expand customer portfolio.
• Evaluate market potential and create new service solutions with Business Unit specialists.
• Support strategic market development and regional CS strategies.
• Lead, coach, and develop CS Team to consistently achieve sales quotas.
• Maintain deep knowledge of market trends, products, and services to introduce new offerings.
• Manage CS product portfolio and lead new products to market success.
• Represent the company in customer discussions and build formal networks with key decision makers.
• Work with Finance Department to ensure proper invoicing and payment for CS services.
• Develop team adherence to company regulations, foster high-performance team culture, and provide training for success.

Kualifikasi

• Strong ability to establish effective relationships with senior executives and key industry partners.
• Exceptional communication and presentation skills, with an emphasis on translating insights, product solution information and data into client value.
• Proven sales success expert in driving results across sales cycles and stages, including C-level relationship management, financial and contract negotiations.
• Ability to understand customer’s requirements and to translate them into solutions.
• Highly flexible, multicultural understanding and able to work in team.
• Able to work under pressure and deadlines.
• Results-oriented and excellent problem-solving capabilities.
• Good team building and leadership skills.

Keuntungan