Customer Service (CS) Sales Manager
Kewajiban
• Achieve CS Order Release and Profit targets for assigned countries to support business growth.
• Develop and execute sales strategies to meet revenue goals and expand customer portfolio.
• Evaluate market potential and create new service solutions with Business Unit specialists.
• Support strategic market development and regional CS strategies.
• Lead, coach, and develop CS Team to consistently achieve sales quotas.
• Maintain deep knowledge of market trends, products, and services to introduce new offerings.
• Manage CS product portfolio and lead new products to market success.
• Represent the company in customer discussions and build formal networks with key decision makers.
• Work with Finance Department to ensure proper invoicing and payment for CS services.
• Develop team adherence to company regulations, foster high-performance team culture, and provide training for success.
Kualifikasi
• Strong ability to establish effective relationships with senior executives and key industry partners.
• Exceptional communication and presentation skills, with an emphasis on translating insights, product solution information and data into client value.
• Proven sales success expert in driving results across sales cycles and stages, including C-level relationship management, financial and contract negotiations.
• Ability to understand customer’s requirements and to translate them into solutions.
• Highly flexible, multicultural understanding and able to work in team.
• Able to work under pressure and deadlines.
• Results-oriented and excellent problem-solving capabilities.
• Good team building and leadership skills.