CLM Case Manager

HSBC (Thailand)

HSBC (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs

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Fungsi pekerjaan: Pemasaran

Industri: Layanan Perbankan & Keuangan

Detail posisi

The CLM Case Manager position at HSBC involves managing end-to-end client onboarding and KYC activities, ensuring smooth and rapid onboarding process for new clients.

Kewajiban

• Work closely with Relationship Managers through the stages of client due diligence process to determine the requirements and ensure that all requirements are obtained to allow client selection and the onboarding to proceed smoothly and rapidly
• Manage, gather and analyze KYC information independently with high quality of processing
• Manage the client experience throughout the onboarding of new-to-bank clients and maintain the highest standard of excellence in customer service
• Perform the facilitation role effectively, promptly responding to queries, being able to explain the reason for specific requirements, attending to hold-ups and escalations, and providing regular status update
• Be accountable for ensuring that all steps in the onboarding process are completed within the target turnaround time and associated SLAs achieved

Kualifikasi

• Bachelor or Master’s degree in any related fields
• Solid and proven relevant work experience within Banking and Financial Services industry is a plus
• Resourceful, energetic, attention to detail, the ability to multi-task in a fast-paced environment, and the ability to work well under pressure
• Excellent interpersonal skills and a desire to work in a team-oriented environment
• Fluency in speaking and written Thai and English is mandatory

Keuntungan

Huneety A.I Salary Estimate

56,000 - 145,000 THB per month