Assistant Account Manager, Global Payment Solutions
Detail posisi
Kewajiban
• Delivery of best-in-class Client Service to strategic Corporate, Financial and Non-Bank Financial clients (Tier 1-4)
• To support customer queries on all cash management products, focusing on technical inquiries around GPS core product offering.
• To differentiate HSBC from our competitors by providing excellent personalized service to these customers to win and retain their business
• To comprehensively understand the client’s business, their day-to-today banking activities and operational needs
• Achieve revenue growth through - client retention, sales leads & proactive management of service performance
• Coordinate with product partners to offer solutions based on the client’s needs, feedback and nature of their business.
• Ensure apply key operational risk principles to mitigate risk and protect HSBC from losses
Kualifikasi
• At least 3 years’ experience in areas involving direct contact with customers (Banking or non-Banking) with a demonstrated ability to project positively to clients
• Ability to build effective relationships delivering tangible results
• Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
• Strong analytical, problem solving & technical skills
• Ability to interact with business customers at all levels of seniority
• Preferable knowledge, experience and understanding of;
• Core cash management products/services (Accounts Payable, Accounts Receivable, Liquidity, Channels)
• Front & Back-end banking platforms (HUB, Staff view, HSBCnet, Connect, SWIFT)
• Anti-Money Laundering, KYC, Client Screening & Financial Crime Awareness
• Excellent command of English and Thai is mandatory