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Hilton Bali Resort - Sales Manager

Hilton (Indonesia) (Kecamatan Nusa Penida, Bali, Indonesia)
Bali, Indonesia 🇮🇩
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 124 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube. 

Detail posisi

The Reactive Sales Manager maximizes business opportunities and delivers the highest service standards from assigned regions for the Conference and Event success of Hilton Bali Resort. He/she oversees and directs all aspects of proposal, negotiation and contracting as well as the successful MICE Guests stay.

Kewajiban

As the Reactive Sales Manager, you will be responsible for performing the following tasks to the highest standards:
• Complete the relevant Hilton University courses promptly and pass the tests as and when required
• Be absolutely proficient with the hotel product knowledge and related activities, hotel as well as outlets and meeting facilities.
• Understand and embraces the hotel strategy
• Makes the hotel an obvious choice to clients by performing impeccable site inspections and tells the story of the facilities
• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, conferences, banquets, etc.
• Complete sales targets and related tasks set by the hotel.
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
• Produce quotations efficiently, send contracts to customers and follow-up promptly.
• Ensures all activities and enquiries are logged accurately on Delphi and follows Hilton procedures
• Applies a deep focus on quality handover to the Event team and the relevant departments to guarantee smooth operations and client satisfaction
• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
• Actively participate to daily briefing as well as weekly Group Review Meeting (GRM) and monthly commercial meeting
• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales.
• Welcome key customers, team leaders and VIPs to the hotel for his/her critical clients/groups
• Ensure effective communication between the Sales team and other departments.

Kualifikasi

• Strong communication and interpersonal skills
• Proven experience in sales, preferably in the hospitality industry
• Ability to work under pressure and meet deadlines
• Excellent organizational skills and attention to detail
• Proficient in Microsoft Office and sales management software
• Ability to analyze market trends and customer needs
• Strong negotiation skills and ability to close deals
• Flexibility to work in a fast-paced environment
• A passion for delivering exceptional customer service.

Keuntungan

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Huneety A.I Salary Estimate
9,000,000 - 22,000,000 IDR per month