Senior Application Engineer

Detail posisi

Kewajiban

• Responsible for product recommendation, customized product applications, new product demonstration and troubleshooting for customers.
• Recommends solution and perform technical visits (meeting, audits, trials, demonstrations, troubleshooting, etc.) for customers with documentation.
• Reports quality issues / customers claim to relevant parts of the organization. Works with application equipment to provide solutions to enhance customer adhesives related processes.
• Reports technical results and contributes to customer presentations.
• Works effectively on SBU and/or Regional specific projects. Contributes to project plans and helps the team to deliver project goals.
• Perform the laboratory work (incl. prioritization) for samples coming from customers and report technical results to customers.
• Quantifies, document and reports Henkel’s solution’s value to customers.
• Project management and coordination on technical aspects of product application. Is responsible to work closely with global team and align on key projects and business priorities
• Responsible to conduct product application and/or technical training for customers and internal team
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of Application Engineering team or project team members.
• Share knowledge and experiences with team members.
• Promotes internal SBU Innovations and best learning cross accounts.
• Respects and promotes the internal Henkel SHEQ rules.

Kualifikasi

• Bachelor’s Degree in Chemistry, Material Science, or relevant Engineering/technical discipline
• More than 5 years working experience, preferably with knowledge and experience in electronic industry, on adhesives, circuit board protection or thermal management material
• Fluent in English communication and presentation skills
• Project management skills
• Strong communication skills and interpersonal skills necessary
• Strong analytical and problem-solving skills
• Team player - Able to share knowledge, motivate and positively influence team members
• Knowledgeable in Power Point, Word, Excel, Microsoft Project, and Statistical Analysis Software is preferred