Senior Training Specialist

Grundfos Thailand (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Grundfos is one of the world’s leading water pump manufactures. With headquarter in Denmark and establishment of more than 65 years, we have been operating internationally through our own subsidiaries in 78 countries and more than 18,000 employees around the world.

Detail posisi

The purpose of this role is to identify areas needing improvement, design, facilitate, organize, support, administrate and conduct online or F2F Service trainings for Grundfos employees or customers/partners in APAC and CHINA regions. Additionally, the Service Trainer will be responsible for the Service training hub in Thailand (GTH, APAC).

Kewajiban

• Identify areas needing improvement, transfer of service, product, and application knowledge (up to level 300), incl. designing & preparing training materials, facilitating & conducting training programmes/sessions- online or F2F, reporting data on completed courses, issues, and absences determining overall effectiveness of programmes and training by listening to feedback and making improvements.
• Alignment with Product Management (PM), Service Product Management (SPM), Regional Service Directors (RSDs), local Service heads and Service trainers/training administrators.
• Administration of trainees (flights, visa, invitations, bookings of meeting rooms, training centres, lunch etc.) for F2F trainings + preparation of training facility.
• Cost control (Service training hub etc.) & inventory of demo units.
• Promotion of courses and post-training reports via Grundfos communication channels.
• Keeping training programmes, hands-on exercises, and exams up to date.

Kualifikasi

• University or college degree in Engineering or related field will be an asset.
• Technical Expertise: High level of technical knowledge + understands the Grundfos product portfolio and is informed about new products.
• Hands-on service expertise: Has the ability to perform pump commissioning, repairs and maintenance based on system data and technical knowledge.
• Communication skills: Advanced communication skills, both written and verbal + collaborative public speaking ability + trainer/teacher mentality, i.e. has the ability to perform service-related product training and give high level technical support to customers and colleagues.
• Language: Has the ability to understand, read, write, and speak English (Chinese as an additional language is a great advantage and an added asset).
• Business tools utilization: Has the ability to take advantage of Grundfos Learning Management Systems (SuccessFactors, IMC), Competence Assessment Centers for Grundfos/ASPs and Grundfos Microsoft collaboration tools (i.e. SharePoint, Viva Engage, Teams, OneDrive).
• Service tools and systems utilization: Has the ability to understand and execute service activities through provided business tools (i.e. service documentation, special equipment, FAS reporting and others).
• Work safety: Has the ability to work safely through the consistent use of risk assessment and safety rules.
• Troubleshooting and diagnostic failure: Being analytic, i.e. demonstrating the ability to use a structured and methodical approach in troubleshooting and diagnosing of systems and product issue.
• “Can do” mentality, problem solving attitude, “no blame” culture.
• Owning the issues and tasks not just doing them.
• Accuracy and teamwork.
• Able to work against tight deadlines and service SLA’s.