Area Operations Associate (Depok)

Gojek (Bogor, West Java, Indonesia)

Jawa Barat, Indonesia

Gojek is Southeast Asia’s leading on-demand platform and a pioneer of the multi-service ecosystem model, providing access to a wide range of services including transportation, food delivery, logistics and more. Gojek is founded on the principle of leveraging technology to remove life's daily frictions by connecting consumers to the best providers of goods and services in the market. The company was first established in 2010 focusing on courier and motorcycle ride-hailing services, before launching its app in January 2015 in Indonesia. Since then, Gojek has grown to become the leading on-demand platform in Indonesia, with additional operations in Vietnam and Singapore. The Gojek platform now comprises over 2.5 million driver partners across the region. Gojek is part of the GoTo Group, the largest digital ecosystem in Indonesia, consisting of Gojek, Tokopedia and GoTo Financial. Gojek is dedicated to solving the daily challenges faced by consumers, while improving the quality of life for millions of people across Southeast Asia, especially those in the informal sector and micro, small and medium enterprises (MSMEs). The Gojek application is available for download via iOS and Android.

Detail posisi

Area Operations Associate bertanggung jawab untuk mendukung Area Operations Manager dalam semua aspek pengoperasian di tingkat area, termasuk tetapi tidak terbatas pada penyeimbangan pasokan dan permintaan, akuisisi pengemudi, keterlibatan pengemudi, dan membantu menyelesaikan masalah pengemudi di lapangan.

Kewajiban

• Accountable to support Area Operations Manager tasks by managing day-to-day operations monitoring (2W and 4W) including: driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrants), driver income through driver expenses reduction or providing alternative income (i.e. Swadaya, Promo Go)
• Collaborate with Area Operations Manager for day-to-day escalated issues around driver services
• Learn and apply good insights from an operations perspective during the process of establishing new areas of service
• Responsible for end-to-end processes at the channel walk-in center (Driver Support Unit) in the district
• Ensure SOP and legal compliance in the district
• Support AOM in product changes roll out in the region
• Support AOM by providing analysis for operations and consumer engagement activities in the area

Kualifikasi

• Having at min 3 years experience in operations
• Having strong analytical thinking and problem-solving skills using various improvement tools (SQL, Big query, metabase) and methods
• Having a good understanding of supply and demand planning
• Having good communication skills and good attention to detail and routine activities
• Able to create creative solutions toward operation issues and empower relevant teams to execute properly
• Able to handle communication in community or mass conflict
• Fluent in Bahasa Indonesia & proficient in spoken and written in English