Content Moderator (Laos Speaking)

Gear Inc. (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Gear Inc provides tailor-fit BPO solutions which seamlessly align with every clients’ needs, to form a highly-tuned engine of growth that helps our clients achieve their goals. Across multiple industries and timezones, our dedicated and passionate workforce of over 6,000 people are the backbone of how we deliver world-class business services for the world’s leading brands. We continue to invest significantly in our technology, our people and our business to best serve our clients - whenever and wherever they need.

Detail posisi

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Kewajiban

• Review all user-generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
• Manages content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manages and addresses inappropriate content reports, applies company policy.
• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards.
• Perform audit of contents received for sharing on social media uploads.
• Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials.
• Review and update content on popular social media platforms.
• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.

Kualifikasi

• Vocational Certificate or Higher in any field.
• Enjoys spending time watching social media feed (is an advantage).
• Capable of withstanding potentially sensitive contents.
• English communication skill (B2 Results) + good verbal communication.
• Laos Native or Laos Speaking.
• New graduates are welcome to apply.
• Start work immediately is an advantage.