Key Account Assistant Manager
Detail posisi
Kewajiban
• Manage a team of key account executives
• Ensure the team achieves their individual and team targets
• Provide the team with guidance and training on sales techniques, customer relationship techniques and how to resolve operational issues
• Set direction to drive initiatives to increase restaurant wallet share & GMV
• Participate in strategic direction and execution plan development to maintain restaurant retention rate.
• Develop a plan for providing restaurants with a high service experience.
• Empathize with restaurants and help resolve customer issues.
• Collect and analyze data concerning restaurant clients’ behavior to understand changing needs.
• Collaborate with the sales and area management team to identify and grow opportunities within territory.
• Forecast and manage P&L, cost analysis, price and profit calculations.
• Manage the spending of each customer within the budget.
• Prepare business reviews with key buyers to update performance and build action plans for improvement.
Kualifikasi
• work experience in account management, sales, customer service or related fields
• Having experience in leading a team
• Having a background with startups is a plus
• Having experience in the food business or related business will be an advantage.
• Having good team players with analytical skills.
• Skilled at working effectively with cross functional teams in a matrix organization.
• Excellent written and verbal communication skills.