EuCliD Application and Audit Specialist

Fresenius Medical Care Ltd. (Pathum Wan)

Pathum Wan

Bangkok, Thailand

Fresenius Medical Care offers products and services along the entire dialysis value chain from a single source. We care for approximately 345,000 patients in our global network of more than 4,000 dialysis clinics. At the same time, we operate 42 production sites on all continents, to provide dialysis products such as dialysis machines, dialyzers and related disposables. Fresenius Medical Care aims to further consolidate its expertise and to use this competence as a basis for sustainable, profitable growth. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts. Fresenius Medical Care’s corporate headquarters is in Bad Homburg v. d. Höhe, Germany. The headquarters in North America is in Waltham, Massachusetts, the headquarters of Asia-Pacific is located in Hong Kong and the headquarters of Latin America is in Rio de Janeiro, Brazil.

Detail posisi

To support the implementation and the maintenance together with monitoring EuCliD Data completeness of EuCliD system in dialysis center at a local level. To support users on general application and operations of EuCliD. To plan and provide training on the use of EuCliD at different levels (Country). Monitoring staff competency by using company application.

Kewajiban

1. Support EuCliD application:
• Implementation of EuCliD in the country dialysis centers, following the project plan defined by Asia Pacific region / country management.
• Management of user requests at local level, documenting them via the EuCliD help desk database.
• Preparation of design input documents before submitting user requests to next service levels.
• Involvement in EuCliD release process, approval of system requirement, performance of tests and records keeping with due dates set by corporate / Region EuCliD team.
• Provide information to users about new system versions, translating release notes prepared by EuCliD 2nd Level team.
• General application and operations user support.
• Assistance to country and end users in matters related to EuCliD.
• Check data accuracy during EuCliD implementation.
• Provide a comprehensive training service at different levels, responding flexibly and effectively to a variety of needs from internal college.
• Plan and conduct all training activities at country level for both new and existing users.
• Identify retraining needs in connection to new features, personnel changes, etc.
• Establish EuCliD training sessions and update training to user at clinic level by work closely with clinical quality team.

2. Support Audit application:
• Adopt and implement audit management plan (We Audit program) within the scope of the assignment by work with a mentoring Country Nursing and Quality Manager.
• Planning and executing the audit management activities and control processes either remote or on site.
• Providing support after auditing for corrective/preventive actions and guidance for improvement.
• Cooperate closely with the relevant Heads nurse, operation manager and other staff, support maintaining focus on auditing project delivery.
• Inform Country Nursing and Quality Manager, Heads of the assigned business line of audit issues according to SOPs.
• Work closely with clinical quality team in case of suspected misconduct as required by the applicable SOPs.
• Develop competency checklist following to company standards.
• Monitors and document progress and provide validation feedback to the management team.
• Provides written activity reports to Head of operation.
• Provides oversight for annual competencies of frontline staff and complete skills checklist as required.

3. Other tasks work as assigned by the supervisor.

Kualifikasi

• Bachelor’s Degree / Postgraduate in nurse/ dialysis information or a related field.
• Minimum of 2 years in dialysis, as Nurse or Application Specialist in healthcare, dialysis, or a related service industry.
• Professional attitude characterized by a result, quality and customer oriented working style.
• Leadership.