Specialist, Salesforce Business Analyst
Detail posisi
Kewajiban
• Work closely with local markets and regional business stakeholders to analyse business processes and gather requirements, through facilitation of discovery sessions.
• Manage projects from conception, all the way through to production deployment, within project timelines.
• Perform gap analysis and recommend optimal solutions to drive business improvements and long term efficiency.
• Represent APAC in all discussions with foodpanda global counterparts to influence and align on strategic developments and act as the bridge between business and technical teams to deliver new product features.
• Manage the list of open backlog items to ensure timely resolution of critical business features.
• Ensure all system solutions are properly configured, tested, and implemented.
• Act as an escalation point to ensure the smooth running of daily business activities.
• Conduct user training and maintain any associated documentation.
Kualifikasi
• At least 4 years experience as a business analyst or consulting role.
• Demonstrate a strong understanding of core Salesforce concepts.
• Excellent problem-solving skills.
• Excellent communication and stakeholder management, with the ability to convey technical concepts to non-technical audiences.
• Ability to work autonomously in a highly demanding and often changing business environment.
• Highly organized with the ability to execute on multiple, concurrent projects.
• Fluent in English, both written and spoken.
• Knowledge in working with JIRA is a plus.