Customer Service Officer - PCV
FLSmidth (Indonesia)
Indonesia | DKI Jakarta
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Customer Service Officer - PCV
FLSmidth (Indonesia) (Jakarta, Jakarta, Indonesia)
DKI Jakarta,
Indonesia
FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact.
With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. www.flsmidth.com/MissionZero
Our operations span the globe and we are close to 11,000 employees, present in more than 60 countries. In 2022, FLSmidth generated revenue of DKK 21.8 billion.
FLSmidth is listed on NASDAQ OMX Exchange Copenhagen.
#technology #mining #cement #productivity #innovation #MissionZero
Privacy policy - https://www.flsmidth.com/en-gb/privacy-policy
Detail posisi
We need a passionate Customer Service Officer who can provide our Pumps-Cyclones-Valves Customers aftermarket sales support by determining requirements, managing the customer sales order life cycle, quoting repair & rebuilds, coordinating/managing service exchange programs, consignment stocks and ensuring inquiries and problems are resolved to deliver exceptional customer satisfaction.
Kewajiban
Your Responsibilities:
• Coordinate all PCV Sales Order Life Cycle aspects, specifically aftermarket customer inquiries generated through the Order Desk.
• Respond to customer queries within 48-72 hours using the company’s approved systems and processes, providing detailed accurate information on product, price, and lead times.
• In responding to customers, escalate any process, system, or technical issues for resolution where necessary, and expedite client orders and quotes as necessary.
• Liaise with the relevant contact if the customer purchase order contains incorrect or missing details such as price, lead times, freight requirements, and delivery information (correcting if necessary).
• Ensure Requests for Quotes (RFQs) are interpreted correctly, sales quotes are raised and responded to using standard operating procedures within 72 hours.
• Quote & manage repair & rebuilds for PCV.
• Coordinates & manages consignment stock for PCV customers.
• Complete all relevant sales administrative processes, including data entry into systems to ensure the product is delivered on time, on budget, and to the customer’s specifications and within SOPs, including but not limited to:
• Review of mailbox and processing customer purchase orders.
• Advise customers of the product return process (i.e. Return Material Authority and process advance billing or credit adjustments) and associated Non-conformance Reports (NCRs).
• Verify purchase order and requests for quote.
• Conversion of sales orders to sales quotes.
• Administer and include customer freight and packaging information (liaising with warehouse as necessary to ensure customer dispatch, freight, shipping documentation, and invoicing documentation are issued).
• Issue customer sales order acknowledgements; shipping documentation; and invoicing documentation.
• Be the first point of contact regarding international intercompany inquiries.
• Provide proactive support to the Sales & Service Teams through the preparation and accurate/timely distribution of quotes and other information relating to existing and potential customers, and use reporting/ analysis tools to proactively notify customers and/or the sales team.
Kualifikasi
Requirements:
• Strong communication skills, both written and verbal.
• Proficiency in using computer systems and software for data entry and order management.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and accuracy.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Experience in a customer service or sales support role is preferred.
Tentang FLSmidth (Indonesia)
FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. www.flsmidth.com/MissionZero Our operations span the globe and we are close to 11,000 employees, present in more than 60 countries. In 2022, FLSmidth generated revenue of DKK 21.8 billion. FLSmidth is listed on NASDAQ OMX Exchange Copenhagen. #technology #mining #cement #productivity #innovation #MissionZero Privacy policy - https://www.flsmidth.com/en-gb/privacy-policy