Customer Service Officer - Projects/พร้อมเริ่มงาน

FLS Group

FLS Group (Si Racha, Chon Buri)

Chonburi, Thailand

We keep the world moving, by deploying the best expertise to craft tailor-made solutions that solve the most challenging logistic problems all around the world. Our 30-year track record, our personal service approach and our excellent know-how have been keys to our success – positioning us as one of the region’s leading logistics services providers. Today, our interconnected supply chain solutions are tailor-made to keep your world in business. · FLS Projects · FLS Logistics · FLS Warehousing · FLS Trading

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Fungsi pekerjaan: Layanan Pelanggan

Industri: Logistik dan Pergudangan

Detail posisi

Due to expansion of the business, we are looking for experienced Customer Service Executive who will be expected to proactively manage customer experience through monitoring and managing of the end-to-end transportation process.

Kewajiban

• Be the primary point of contact for the Customers and internal FLS offices.
• Actively build strong relationships with customers and gain knowledge of their business needs.
• Ensure smooth execution of the end-to-end process, by working closely with the customer and internal stakeholders.
• Proactively track shipments and notify customers of changes/deviations from the plan, post discussion with sales owner, communicate solutions or mitigating plans for the shipment.
• Own of all customer issues and engage relevant stakeholders as needed.
• Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge.
• Monitor booking trends and follow up with customers to maximize volume performance and superior service delivery.
• Be fully responsible for customer satisfaction.
• Ensure timely and accurate submission of all relevant documents.
• Issue import, export documentation and payment receipt.
• Ensure collection of all outstanding debts before release shipment.
• Actively drive continuous improvement opportunities both in relation to customers and internal / external stakeholders.
• Identify, measure, and maintain key performance indicators.
• Perform other duties as assigned by Manager.

Kualifikasi

• Bachelor’s degree in Business, Logistics, Business, or other related fields.
• Knowledge in international logistics and freight forwarding of Oversize Cargo (ocean/air & import/export).
• Minimum 3 years of experience in Customer Service roles in Logistics industry.
• Fluent in English (both written and spoken).
• Proficiency with Microsoft Office suite (Excel, Word, Outlook, and PowerPoint).
• Service oriented, organized and able to work under pressure.
• Excellent communication and interpersonal skill.

Keuntungan

Huneety A.I Salary Estimate

20,000 - 35,000 THB per month