Customer Operations Manager - True

Ericsson (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Creating game-changing technologies and services that shape our future - that's what we do. By combining creativity, expertise and technology, we open new possibilities in communication for you. And together, we support in resolving global challenges. For example by mitigating climate change and connecting every school in the world.

Detail posisi

Innovate, inspire and influence as a Customer Operations Manager at Ericsson. Serving as a key conduit between Key Account Managers (KAM) and Service Delivery teams, you will oversee all contract and operational fulfilments towards our customers. This multifaceted role allows for engagement throughout the full life cycle of the commercial process, ensuring performance levels are met or exceeded.

Kewajiban

• Align expectations and track progress among stakeholders, ensuring risk management and focus on contractual deliveries.
• Represent KAMs and Service Delivery organizations within Steering Groups, upholding the financial performance to contracts with focus on cash flow and margins.
• Drive process and tool development, focusing on delivery simplification through the product life cycle management process.

Kualifikasi

• Consultative Skills.
• Change and Improvement Management.
• Automation.
• Process Management.
• Business Development.
• Negotiation.
• Service Delivery Business Understanding.
• Customer Relationship Building.
• Data Analytics.
• Financial Acumen.
• Artificial Intelligence (AI).
• Customer Insights.
• Ericsson Portfolio.
• Stakeholder Management.