Senior Applications Engineer
Detail posisi
This role involves initiating upsell or new leads through demos and pilots, acting as the focal point for customer escalations, and delivering timely solutions. The ideal candidate should be familiar with manufacturing processes and have experience using analytics to solve product or process-level problems.
Kewajiban
Your Responsibilities Will Be:
• Become expert user of NI's Enterprise software applications
• Develop and maintain a deep technical understanding of NI OptimalPlus software applications to effectively support NI OptimalPlus customers.
• Responsible for ROI summary reports for assigned account.
• Scope a technical solution that will help customers realize significant business value in their engineering and high-volume manufacturing using Optimal+ solutions.
• Enable customer specific customizations requiring advanced scripting and programming techniques.
• Develop rules (using OT-Rules, an expert rules-based engine) that will insure the improved operational efficiency of the customer’s distributed test operations.
• Work with NI OptimalPlus Product Management, Sales and Marketing to understand and define customer improvement requirements, or solve incorrect product or process behavior using data analysis, system log files, application knowledges to setup improvement plan or get bug fixing and validate new fixes/version once released.
• Provide customer training and product demonstrations, meet customer face-to-face
• Clearly document solving processes, technical findings, and customized solution to capture and re-use knowledge.
• Identify opportunities, as a result of real production observations, for improved yield, quality, reliability and operational efficiency and articulating those opportunities to the customer.
• Enjoy high complexity tasks which required knowledge of technical and business trade-offs, mastering new skills and prioritizing multiple competing projects.
• Involve on defining priorities for his account (day to day support, new functionalities, training, up sale activities)
Kualifikasi
For This Role, You Will Need:
• Bachelor or master’s degree in electrical engineering, Computer Science, or related field
• Proven experience at semiconductor companies on Yield/Product/Test aspects
• Experience and knowledge of semiconductor manufacturing and test operations, and use of data analytics and/or business intelligence applications in test operations, yield, efficiency, quality and familiar with NPI/HVM challenges with product characterization or PE experience