ICT Program Director

Elabram Recruitment (Bangkok)

Bangkok

Bangkok, Thailand

Elabram Group is responsible for the global business of Elabram HR Solution, Elabram Telco, and Axdif, with a more than 20 years history and core competencies in human resources and telecommunication consultancy. The company has successfully placed more than 83.000 talents and served more than 118 clients worldwide. In its four business divisions, Elabram Group is continually expanding its capability and innovation to align customer needs.

Kewajiban

● Drives large and complex Professional Services engagements towards Ericsson’s customers.
● Supports the KAM with extensive technical knowledge.
● By taking on both the CSR and CFR role, the ICT Program Director is the overall responsible for the Core 3 team, especially for:
- The overall solution
- The overall cost estimation
- The delivery model (mix of on-shore, near-shore and off-shore resources)
● Once the deal is won, the ICT Program Director is the head of the delivery, until the complete fulfillment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer satisfaction and company’s business objectives since these programs often have visible impact on the Business Unit and corporate results.
● In addition to the pre-sales and delivery activities, there more tasks, such as:
- Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of company’s “agent” at the customer premise to increase the customer’s trust in company as a system integrator
- Driving up-sales opportunities
- Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents
- Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven

Kualifikasi

● Multi-year international experience in Telecom, Professional Services, IT transformation with high complexity is required.
● CRM360, CAST Premium, Global Chronos, CPLs, Erimatch, SFR, etc.
● Entrepreneurial & Commercial Thinking, Persuading & Influencing, Relating & Networking, Planning & Organising, Delivering Results & Meeting Customer Expectations
● Leading & Supervising