Engineer, Technical Services (Analytical Instruments)

DKSH (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

About DKSH DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people’s lives around the clock. We do this while helping our clients and customers grow by providing services including marketing and sales, distribution and logistics. Headquartered in Switzerland, DKSH is publicly listed and operates in 37 markets across Asia Pacific, Europe, and North America. We have over 32,000 specialists and generated net sales of CHF 11.3 billion in 2022.

Detail posisi

The Engineer, Technical Services (Analytical Instruments) is responsible for providing after-sales service and support for analytical instruments, ensuring customer satisfaction through effective communication and problem-solving.

Kewajiban

• Conduct after-sales service visits for analytical instruments.
• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Writing reports and presenting findings to Managers on a regular basis.
• Generate service income for service & maintenance contracts.

Kualifikasi

• Bachelor’s Degree in Electronics or Electrical or Medical Engineering or related.
• Excellent active listening and customer service skills.
• Good English communication ability.
• A willingness to learn and work overtime when required.
• Ability to collaborate Teamwork.
• A valid driver's license and willingness to travel.