Services Director
Detail posisi
Kewajiban
• Responsible for Field Service Operations.
• Responsible for customer satisfaction by regularly meeting with customers together with Customer Delivery managers and Account management team.
• Responsible for employee satisfaction.
• Responsible for Service Operation Performance.
• Responsible for Service P&L and to ensure revenue and margin meet target plan.
• Responsible for monitoring and keeping operation cost minimized at all time.
• Responsible for new initiatives to have revenue upside and cost savings.
• Perform other tasks, assigned from time-to-time.
• Directs the efforts of subordinate managers and Technical Service staff.
• Supports / drives budgeting, analytics and long-term capacity planning.
• Recommends improvements in methods, budget expenditures, equipment usage and procedures based on statistical and process analyses.
• Actively manages open issues and works with senior leaders and internal partners to develop key decisions.
• Managing a large team of 300+, nationwide.
Kualifikasi
• Position requires a highly motivated individual with a solid performance history of demonstrated business acumen, leadership and management skills. The ideal candidate should possess a bachelor’s degree in Business Administration or Management (MBA preferred) or equivalent experience.
• 10+ years of operations managerial experience and 15+ years of overall business experience.
• 5 years of P&L responsibilities experience.
• Advance Proficiency Level: Accuracy and Attention to Detail; Business Process Management; Customer Focus, Managing Multiple Priorities; Technology Savvy; Acts with Integrity; Builds Partnerships; Conflict Management; Guides Team Success; Optimizes Diversity & Inclusion.
• The individual should demonstrate and possess a good understanding and working knowledge of service solutions, professional services and sales business plans and operations.
• Sound understanding of managerial accounting and financial reporting is required.
• The individual must be a leader with the ability to communicate effectively (oral/written) and demonstrate good problem-solving skills. The individual should possess the ability to satisfy customer requirements with appropriate resource management.