Sales Operations Manager

Dextra Group

Dextra Group (Bangkok)

Bangkok, Thailand

Dextra is a leading manufacturer and distributor of engineered construction products for the building and civil industries, supported by a team of over 900 professionals worldwide. Headquartered in Bangkok, Thailand, Dextra is a privately-owned group of companies with affiliates in America, Europe, Middle East, India and Asia. Dextra supports and serves the construction industry with smart and dependable solutions that help consultants and contractors design and build ever-challenging structures today for tomorrow’s legacy.

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Fungsi pekerjaan: Penjualan & Pengembangan Bisnis

Industri: Manufaktur dan Produksi Konstruksi dan Arsitektur Mesin dan Peralatan Industri Bahan bangunan

Detail posisi

The Sales Operations Manager is responsible for overseeing sales support, operational excellence, customer experience enhancement, team management, and performance analysis to ensure efficient sales processes and high customer satisfaction.

Kewajiban

• Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
• Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.
• Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.).
• Conduct internal Audit on Sales Operations processes, develop, and implement new customer service policies and procedures across all affiliates.
• Ensure adherence to processes, especially with IT systems (ERP/CRM).
• Work on continuous improvement to streamline processes.
• Analyze recurring problems and implement solutions to prevent future issues.
• Initiate and lead initiatives aimed at improving the overall customer experience.
• Identify customer pain points to propose improvements.
• Supervise and lead a team of customer service executives.
• Monitor performance metrics and ensure team adherence to service standards.
• Monitor and analyze sales performance indicators (Sales vs Forecast & Budget).
• Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
• Review update and monitor sales forecasts.
• Update demand forecast to supply chain and track demand variation.

Kualifikasi

• Customer-centric approach.
• Excellent English skills.
• Excellent communication skills.
• Teamwork and motivational skills.
• Exposure to international environment required.
• In-depth understanding of sales principles and customer service practices.
• Proficiency with MS Office Suite, particularly MS Excel. Power BI is a plus.
• Proven work experience as a Sales support specialist is a plus.
• Hands-on experience with ERP and CRM systems is a plus.
• Bachelor’s or Master's degree in Business field.
• 5-10 years of experiences in business operations.
• Excellent Command of spoken & written English.
• Excellent computer skills (Microsoft – Excel & Words).
• Good analytical and problem-solving skills.

Keuntungan

Huneety A.I Salary Estimate

60,000 - 120,000 THB per month