IT Support Admin

Dextra Group

Dextra Group (Pathum Wan)

Pathum Wan

Bangkok, Thailand

Dextra is a leading manufacturer and distributor of engineered construction products for the building and civil industries, supported by a team of over 900 professionals worldwide. Headquartered in Bangkok, Thailand, Dextra is a privately-owned group of companies with affiliates in America, Europe, Middle East, India and Asia. Dextra supports and serves the construction industry with smart and dependable solutions that help consultants and contractors design and build ever-challenging structures today for tomorrow’s legacy.

Klik untuk mencari pekerjaan serupa di Thailand:

Fungsi pekerjaan: Pengembangan & Rekayasa Perangkat Lunak

Industri: Manufaktur dan Produksi Konstruksi dan Arsitektur Mesin dan Peralatan Industri Bahan bangunan

Detail posisi

The IT Support Admin is responsible for providing technical support to users, managing requests, and ensuring the maintenance of IT systems. This role involves direct communication with users and collaboration with various teams to resolve issues efficiently.

Kewajiban

• Record User Requests: Log user requests via phone, email, and in-person visits.
• Request Management: Inform supervisors about incoming requests and prioritize VIP users' issues.
• First-Level Support: Provide basic technical support to users, troubleshoot issues, and attempt to resolve them.
• Ticket Management: Confirm and categorize issues with the user, creating a service ticket for each request.
• Prioritize & Resolve Issues: Ensure timely resolution of tickets within the Service Level Agreement (SLA).
• Knowledge Base: Search internal resources to find solutions to known problems.
• Direct Ticket Management: Handle support tickets related to Dell desktops, laptops, Windows 10/11, Office 365, Adobe products, AutoCAD, and Ricoh printers.
• Escalation: Escalate ERP, Business Intelligence, Reporting, and SharePoint tickets to the IS team.
• Infrastructure Support: Escalate tickets for network, system, Active Directory, and Office 365 issues to the infrastructure team.
• User Communication: Keep users informed on the progress of their issues until resolved.
• Issue Resolution: Confirm with the user that the issue is resolved, then mark the ticket as closed.
• Preventive Maintenance: Conduct daily, monthly, and quarterly preventive maintenance on IT systems.
• Desktop & Laptop Setup: Manage the setup and rotation of Dell desktops and laptops using the Dell K2000 imaging system.
• Software Deployment: Install Windows 10/11, Office 365, and other software using the Dell K1000 deployment system.
• User Profile Transfer: Manage user profile transfers and application settings using the Dell K1000 system.
• Asset Management: Track and manage IT assets, including desktops and laptops, using the Dell K1000 system for scripting and inventory.
• Reporting: Provide your supervisor with quarterly reports on maintenance status and any issues identified.

Kualifikasi

• Good English communication skills.
• Excellent Customer Service and Interpersonal Skills.
• Able to work on-site at Dextra Manufacturing, our branch at Prawet. 1-2 days a week.
• Mandatory Technical skill: Windows 11 in domain environment.
• Microsoft Office 365, SharePoint, OneDrive, MS Teams.
• Have experience in ticket management.
• Computer hardware and printer background.
• Preferred skill: Dell desktop and laptop hardware.
• Inventory and deployment tools.
• Microsoft Active Directory.
• Microsoft Windows WSUS, Trend Micro Apex One.
• Fresh Service, Freshdesk or other ticket management system.

Keuntungan

Huneety A.I Salary Estimate

25,000 - 50,000 THB per month