After Sales Services Area Manager
Detail posisi
Kewajiban
• Develop and implement after-sales service strategies and policies.
• Lead, train, and motivate a team of service technicians to deliver excellent customer service.
• Monitor and evaluate the performance of the after-sales team, providing feedback and guidance.
• Support & monitor maintenance activities to ensure equipment meets output standards.
• Establish monthly AFS reports for each area to inform management of ongoing issues.
• Conduct regular audits and assessments of service processes to ensure continuous improvement.
• Develop the transition to an organization that empowers customers through remote maintenance.
• Handle customer complaints and issues, ensuring prompt resolution and high levels of satisfaction.
• Coordinate with sales, logistics, and other departments to ensure seamless service delivery.
• Analyze service data and metrics to identify trends and areas for improvement.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Manage the budget for the after-sales service department.
Kualifikasi
• Bachelor's degree in a relevant field.
• Proven experience in after-sales service management.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Analytical mindset with the ability to identify trends and areas for improvement.
• Knowledge of industry regulations and safety standards.
• Budget management experience.
• Nuclear safety awareness and consideration in decision making.
• Ability to ensure high levels of customer satisfaction and quality service delivery.