CREA’s mission is to power YOUR brand through digital commerce to reach the booming, digital savvy, Millennial and Gen Z consumers in Southeast Asia.
The e-commerce business model is evolving fast. Today simply knowing how to list, ship and manage digital payments is not enough to differentiate your brand online.
The Gen Z and Millennial consumers are mobile first and using social media to consume most of their daily content and make purchase decisions. Social media is the platform of choice for consumers buying Beauty and Fashion. Social commerce requires extensive story telling through high quality content and direct communication with your customers. Is your Brand ready for this new digital era?
To fulfil its mission CREA offers 6 integrated services to make your brand successful in the era of digital commerce in Southeast Asia:
Brand online strategy: CREA helps you answer though questions on how to position your brand in the world of digital commerce
Marketplace store operations: CREA powers your store through deep operational knowledge and state of the automation to capture the relevant traffic from ecommerce platforms
Social commerce: CREA offers you scalable solutions to transact directly with consumers on social media, to increase engagement and ROI
Branding and Creative Services: CREA helps you create and / or localise content for digital platforms in conjunction with Asia’s key opinion leaders for your industry to stop, persuade and engage target customers
Data driven insights: CREA offers you data to understand customer intention vis a vis your brand and your competitors across category to adjust6) Digital marketing: CREA is able to deliver superior ROI thanks to its end to end service offering and state of the art technology
Most importantly, CREA is powered by a world class team who has shaped the e-commerce landscape across Asia over the past 7 years.
CREA’s mission is to power brand through digital commerce to reach the booming, digital savvy, Millennial and Gen Z consumers in Southeast Asia. The e-commerce business model is evolving fast. Today simply knowing how to list, ship and manage digital payments is not enough to differentiate brand online. At CREA, our objective is to build the most relevant Millennial and Gen Z beauty, fashion, and lifestyle brand portfolio in South East Asia leveraging on a growing multi-billion dollar market demand.
Kewajiban
• Moderating all customer inquiries and reviews on eCommerce platforms.
• Handling partner reviews and promptly responding to email queries related to eCommerce operations.
• Demonstrating clear and polite written and oral communication with customers, partners.
• Achieving or surpassing quality and productivity benchmarks set by management.
• Maintains a positive and professional image of the company through interactions with customers and partners.
• Prioritizing and addressing customer inquiries and reviews on eCommerce platforms with a sense of urgency to meet service level expectations.
• Adhering to company policies and processes to efficiently manage customer requests.
• Utilizing eCommerce tools and platforms effectively to provide accurate responses and ensure exceptional customer experiences.
• Escalating customer issues appropriately and promptly resolving them with professionalism.
• Proactively identifying and communicating eCommerce system and process issues, as well as customer feedback trends, to management.
• Going above and beyond to exceed customer expectations and enhance the eCommerce shopping experience.
• All other duties as assigned.
Kualifikasi
• Bachelor's degree preferred.
• Intermediate level proficiency in English (Speaking, Reading, and Writing).
• Excellent communication skills, both spoken and written.
• Minimum of 1 year of relevant customer service experience, including phone and email support.
• Strong internet navigation and troubleshooting skills.
• Proficiency in MS Office applications.
• Flexibility in work schedule; ability to work shifts outside of normal business hours.
• Strong multitasking abilities with proficiency in chat response, email and computer skills.
• Previous experience working in a customer service or call center environment preferred.
• Ability to work under pressure in a fast-paced work environment while maintaining consistency.
Keuntungan
Huneety A.I Salary Estimate
20,000 - 35,000 THB per month
Anda akan meninggalkan Huneety menuju Th.jobsdb.com.
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