IT Support Officer

Control Union (Thailand) Co., Ltd. (MRT Si La Salle)

Bangkok, Thailand

With its foundation in agriculture, Control Union Certifications has focused its efforts in developing services around the sustainability of the industry's supply chains which feed into the food, feed, bioenergy and textiles markets. With 'boots on the ground' in more than 70 countries, Control Union Certifications is uniquely placed to manage challenges with today's global marketplace.

Detail posisi

The IT Support Officer is responsible for monitoring, managing, and resolving incidents and service requests, providing effective IT support, overseeing IT infrastructure maintenance, and collaborating with the HQ IT team.

Kewajiban

• Monitoring, managing, and resolving incidents and service requests through the IT Service Management System, ensuring timely responses and resolutions.
• Provide prompt, effective IT support
• Oversee the installation, configuration, and routine maintenance of critical IT infrastructure, including computers, operating systems, email, printers
• Collaborate closely with the HQ IT team to resolve complex technical issues, streamline processes, and support business objectives.

Kualifikasi

• Good command of English with native Thai Speaker
• Bachelor's degree in Information Technology, Computer Science, or a related field
• 1-5 years of experience in IT support
• Proficiency in Office 365 administration, including Outlook, Teams, SharePoint, and OneDrive
• Strong problem-solving skills and ability to troubleshoot technical issues independently or with guidance.