Customer Success Executive (Hybrid Working)
Detail posisi
Kewajiban
• Run customer relationship management process as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity for continuous program.
• Become an expert in Platform and educate customers on the use and benefits of our products.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
• Conducting in-depth needs assessments to better understand each client's requirements.
• Be a customer advocate while capturing customer feedback and reporting requests to related teams.
• Work closely with Sales, Project Manager, and other related teams to ensure an exceptional customer experience and take care of any customer issues.
• Collaborate with product team and related stakeholders to ensure the feedback of the customer is always considered in product/feature development.
• Monitor and Analyze Customer Behavior to improve Customer Success Strategy.
• Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.
• Maintain Customer database and keep it up to date for more effective marketing campaigns and better customer relationships.
Kualifikasi
• Great Service-minded attitude and positive thinking.
• Comfortable working across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Analytical, process-oriented, and growth mindset.
• Ability to respond and work under tight timelines with flexible working hours (urgent support may be required after hours).
• Strong verbal and written communication, strategic planning, and project management skills.
• Ability to deliver regular updates clearly.
• Understanding of Internet and web applications with a desire to learn new technologies.
• Good English and Thai written and verbal communication skills.
• Proficient in MS office.
• Bachelor degree in any related field.
• Experience in Customer Relationships, Sales Support, Business Development at least 1-2 years (direct experience supporting public company will be an advantage).