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Innovation Consultant

Concentrix (Thailand)
Concentrix (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Concentrix (Thailand)
We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

Detail posisi

As an Innovation Consultant, your expertise will help Concentrix's clients align their people, processes, and technology with a business strategy, and vision, for future success.

Kewajiban

• Co-innovate with our clients to outline transformation roadmaps.
• Support delivery, account management, and sales teams in problem-solving and driving business growth.
• Opportunity Identification by conducting detailed Process Discoveries & Customer Journey Mapping.
• Develop Innovative solutions which help in addressing the identified people, process, and technology opportunities.
• Lead innovation-related discussions with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils, and Consulting engagements.
• Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.
• Create a culture of problem solving by imparting trainings.
• Identify new technologies which can help us improve CNX & our client’s business processes.
• Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs.

Kualifikasi

• Able to communication in Thai & English fluently.
• 4-6 Years of overall experience as innovation Consultant.
• Comprehensive understanding of Business Process Service & CX business & associated channels.
• Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism.
• Solution Building – Business Transformation Roadmaps.
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma).
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc).
• Expertise in conducting Process Discoveries & write Process Design Documents.
• Lean Six Sigma BB / MBB Certification.
• Agile/ Scrum Certification.

Keuntungan

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Huneety A.I Salary Estimate
45,000 - 65,000 THB per month