Customer Advisor - Flight & Hotel (Thai & English skills)

Concentrix (Thailand)

Concentrix (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

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Fungsi pekerjaan: Layanan Profesional

Industri: Teknologi Informasi

Detail posisi

In this role, you will assist customers by providing information for hotels & flights, resolving booking issues, and offering guidance on travel options. You will handle customer interactions through various channels, including phone, email, and chat, ensuring a seamless and positive experience for all customers.

Kewajiban

• Respond to customer inquiries regarding hotel/flight bookings through phone, email, and chat.
• Assist with booking changes, cancellations, and resolving any issues that arise during the reservation process.
• Provide accurate information about travel options, policies, and services to enhance the customer experience.
• Maintain a high level of professionalism and empathy to ensure customer satisfaction and retention.
• Collaborate with internal teams to address complex customer concerns and improve service processes.

Kualifikasi

• Thai national
• Bachelor degree
• Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
• Previous experience or internship in hotel or flight reservations is required.

Keuntungan

Huneety A.I Salary Estimate

21,000 - 60,000 THB per month