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Customer Advisor (Electronic CS)

Concentrix (Thailand)
Concentrix (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Concentrix (Thailand)
We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

Detail posisi

We are looking for a dedicated Customer Advisor After Sales Representative to deliver outstanding support to our customers via phone and email. The successful candidate will have excellent communication skills, a proactive problem-solving approach, and a strong commitment to ensuring customer satisfaction.

Kewajiban

• Handle outbound customer calls related to post-sale inquiries, concerns, and requests.
• Respond to customer emails promptly and professionally, ensuring clear and accurate communication.
• Address and resolve customer issues, complaints, and product/service concerns effectively.
• Provide detailed information on product/service usage, troubleshooting steps, and warranty policies.
• Maintain comprehensive knowledge of products/services and company policies to provide accurate information and support.
• Stay updated on new product features, changes, and promotions.

Kualifikasi

• Fluency in both Thai and English (B1 level) is required, including reading, writing, and speaking skills.
• Bachelor degree.

Keuntungan

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Huneety A.I Salary Estimate
35,000 - 65,000 THB per month